Call Center Dashboard
A real-time operations dashboard built for call center teams.
ReactTypeScriptTailwind CSSNext.js
SaaS / Business Software
Overview
The Challenge
Call center managers needed a single, always-current view of queue status, agent activity, and performance metrics instead of piecing it together across disconnected tools.
What I Built
A live dashboard that surfaces the metrics a call center manager actually acts on moment-to-moment, built to stay legible at a glance from across a room or on a phone between calls.
Project Snapshot
Design Decisions
Prioritized at-a-glance legibility over density — large numbers, clear status color-coding, and a layout that holds up on a wall-mounted monitor as well as a phone.
Application Screens
Tech Stack
React
TypeScript
Tailwind CSS
Next.js
Cloudflare
Azure SQL Database
Azure Blob Storage
Azure Functions
Node.js
Mobile Experience
Built to stay fully usable on a phone, since managers check it between calls and away from their desk as often as they do at a monitor.